Shipping policy

At Stowella.site, we understand that a smooth delivery is an important part of a successful kitchen purchase. Our shipping process is designed to move orders from checkout through preparation, carrier handoff, and final delivery as efficiently and transparently as reasonably possible.

1. Shipping Information

Company: The Boaz House
Website: https://www.stowella.site/
Business Address: 4327 4th St, Brookshire, TX 77423
Return Address: 4327 4th St, Brookshire, TX 77423
Contact Person: ZACHARY KANE SEWELL
Email: [email protected]

2. Shipping Rates

Our standard shipping structure is:

  • Orders of $10 or more: Free shipping;
  • Orders under $10: $5.99 shipping charge.

Any applicable shipping charge should be displayed during checkout before the order is completed.

3. Processing Time

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Processing days generally exclude weekends and applicable holidays.

During periods of heavy order volume, promotional campaigns, inventory transitions, severe weather, or unexpected operational disruptions, additional processing time may occasionally be required.

4. Delivery Time

After processing, the order is transferred to an appropriate shipping carrier.

Actual delivery time can vary according to:

  • Destination;
  • Carrier service;
  • Transportation conditions;
  • Weather;
  • Seasonal volume;
  • Holidays;
  • Local delivery conditions;
  • Address accuracy.

Any delivery estimate shown at checkout or elsewhere on the website is an estimate unless expressly identified as a guaranteed delivery service.

5. Tracking Information

Where tracking is available, tracking information may be sent to the email address associated with the order.

A tracking number may initially show little or no movement because the carrier may need time to register the package's first physical scan.

6. Accurate Shipping Address

Customers are responsible for providing complete and accurate delivery information.

Before completing checkout, verify:

  • Recipient name;
  • Street number;
  • Street name;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP Code.

If an error is discovered immediately after placing an order, contact [email protected] as soon as possible.

We will attempt to correct an address before shipment when operationally possible, but changes cannot be guaranteed after processing begins.

7. Undeliverable Packages

Packages may be returned to the sender because of:

  • Incorrect address;
  • Missing unit number;
  • Insufficient address;
  • Recipient refusal;
  • Delivery restrictions;
  • Repeated unsuccessful delivery attempts.

If an order is returned because of inaccurate information supplied by the customer, additional shipping charges may apply to a requested reshipment where permitted.

8. Delivery Delays

Delivery delays can occur because of circumstances outside our direct control.

Examples include:

  • Severe weather;
  • Natural disasters;
  • Carrier disruptions;
  • Transportation interruptions;
  • Holiday congestion;
  • Regional emergencies;
  • Address problems;
  • Unexpected logistical conditions.

A delay does not necessarily mean that the shipment has been lost.

9. Missing Deliveries

If tracking indicates that a package has been delivered but it cannot be located, customers should first check:

  • Front door;
  • Side or rear entrance;
  • Mailroom;
  • Parcel locker;
  • Building reception;
  • Household members;
  • Neighbors;
  • Other secure locations around the delivery address.

If the package remains missing, contact [email protected].

10. Damaged Shipments

If a package arrives damaged, customers should photograph the exterior packaging and the merchandise when reasonably possible.

Please provide:

  • Order number;
  • Product name;
  • Description of the damage;
  • Photographs of the package;
  • Photographs of the product.

We will review the circumstances and determine the appropriate next step.

11. Kitchen Utensils Upon Delivery

Customers should inspect kitchen utensils after delivery and before using them for food preparation.

Please check for:

  • Cracks;
  • Broken handles;
  • Missing components;
  • Deformation;
  • Manufacturing defects;
  • Packaging damage;
  • Other obvious problems.

If a product appears damaged or defective, please contact us before using it.

12. Product Care After Delivery

Customers should follow applicable product-specific care instructions.

Depending on the utensil, proper care may involve particular recommendations concerning washing, drying, storage, temperature, or contact with cookware.

Improper cleaning or use after delivery may affect the condition of a product and may also affect return eligibility where permitted.

13. Shipping Restrictions

Certain destinations or products may be subject to carrier restrictions or service limitations.

If an order cannot reasonably be shipped to the address provided, we may contact the customer regarding available options or cancel the affected order with an appropriate refund.

14. International Shipping

Unless expressly stated during checkout, this Shipping Policy is primarily intended for domestic shipping arrangements.

Where international delivery is offered, customs requirements, duties, taxes, import restrictions, and carrier conditions may apply.

15. Shipping and Returns

Shipping arrangements and return procedures are governed by separate policies.

Please consult the Return and Refund Policy for information concerning return shipping, refunds, exchanges, damaged products, and defective merchandise.

16. Shipping Policy Changes

The Boaz House may modify this Shipping Policy when shipping procedures, carrier arrangements, products, or applicable requirements change.

The latest version will be published on Stowella.site.

17. Shipping Contact

The Boaz House
Attn: ZACHARY KANE SEWELL
4327 4th St
Brookshire, TX 77423
United States

Email: [email protected]
Website: https://www.stowella.site/