Refund policy

At Stowella.site, operated by The Boaz House, we want every kitchen purchase to be useful, dependable, and enjoyable from the moment it arrives. Kitchen utensils are practical products that become part of everyday routines, and we understand that customers may occasionally need to return an item because it is unsuitable, arrives damaged, or does not meet reasonable expectations.

This Return and Refund Policy explains the procedures and conditions applicable to returns, replacements, exchanges, refunds, damaged merchandise, and order cancellations.

1. Company Information

Website: https://www.stowella.site/
Company: The Boaz House
Business Address: 4327 4th St, Brookshire, TX 77423
Return Address: 4327 4th St, Brookshire, TX 77423
Contact Person: ZACHARY KANE SEWELL
Email: [email protected]

2. Standard Return Period

Unless a product page expressly provides a different return period, customers may request a return within 30 calendar days after delivery.

The return period begins on the date the applicable carrier records the package as delivered.

Customers should contact us before returning merchandise whenever reasonably possible. This allows us to confirm the order, explain the appropriate return procedure, and help prevent delays.

3. General Return Requirements

A standard return should satisfy the following conditions:

The return request is made within the applicable return period;
The product has not been substantially used;
The product is clean and free from food residue, grease, stains, or unusual odors;
The item has not been intentionally damaged or modified;
All reasonably available accessories and components are included;
The merchandise is returned in substantially the condition in which it was received;
The product is packaged appropriately to prevent damage during return transportation.

Kitchen utensils are products that may come into direct contact with food, water, oils, and cleaning products. For health, hygiene, and resale reasons, items showing significant signs of use may not qualify for a standard change-of-mind return.

Nothing in this Policy limits a consumer right that cannot lawfully be waived.

4. Kitchen Utensil Returns

Because Stowella.site specializes in kitchen utensils, customers should inspect products before using them for food preparation.

A product intended for a standard return should not show substantial evidence of:

Food preparation;
Cooking;
Grease or oil exposure;
Food stains;
Dishwasher or cleaning damage;
Scratches caused by use;
Permanent discoloration;
Modification or cutting;
Excessive wear.

Customers should not attempt to repair or modify an item that appears defective before contacting us.

5. Damaged or Defective Products

If a product arrives damaged, defective, incomplete, or materially different from what was ordered, please contact us promptly.

To help us investigate, please provide:

Order number;
Purchaser's name;
Email address;
Product name;
Description of the problem;
Photographs of the product;
Photographs of the shipping package when relevant.

Depending on the circumstances, we may provide a replacement, replacement component, refund, store credit, or another appropriate remedy.

6. Incorrect Merchandise

If you receive a product that does not correspond to your order, please contact us before using the item.

We may request photographs or other information to confirm the fulfillment error.

If the incorrect item was supplied by us, we will review the matter and determine the appropriate correction.

7. Return Authorization

Customers should contact:

The Boaz House
Attn: ZACHARY KANE SEWELL
4327 4th St
Brookshire, TX 77423
United States

Email: [email protected]

Customers should generally wait for return instructions before shipping merchandise back.

8. Return Shipping Costs

For voluntary returns based solely on personal preference, including a change of mind or ordering an unsuitable product, the customer may be responsible for return shipping costs unless applicable law or a specific agreement provides otherwise.

When merchandise is defective, damaged before delivery, or incorrectly supplied, we will evaluate the circumstances and determine the appropriate treatment of return shipping expenses.

9. Return Inspection

Returned merchandise may be inspected after receipt.

The inspection may consider:

Whether the product matches the order;
Whether the return was timely;
Whether the product has been used;
Whether the product has been exposed to food or other substances;
Whether accessories are present;
Whether damage occurred after delivery;
Whether the merchandise remains reasonably suitable for resale.

Inspection is intended to ensure that return decisions are handled consistently.

10. Refund Processing

Approved refunds are generally issued to the original payment method.

After a return has been received and approved, please allow approximately 5–10 business days for our refund processing. Your payment provider or financial institution may require additional time to make the funds available.

The final refund amount may be affected by the reason for the return, applicable shipping charges, discounts, promotional offers, and other transaction circumstances.

11. Shipping Charges

Stowella.site uses the following standard shipping structure:

Orders of $10 or more: Free shipping;
Orders under $10: $5.99 shipping charge.

Where a shipping charge was applied, its treatment during a refund will depend on the reason for the return and applicable law.

12. Exchanges

Where inventory permits, customers may request an exchange.

An exchange is subject to availability. If the same product is unavailable, we may offer another appropriate resolution, including a refund where applicable.

13. Hygiene and Food-Contact Considerations

Customers should not return kitchen utensils after substantial food use simply because they have changed their mind.

For food-contact products, cleanliness and sanitary condition may be relevant when determining eligibility for a voluntary return.

This section does not limit rights concerning defective, damaged, unsafe, incorrectly supplied, or materially misrepresented merchandise.

14. Order Cancellation

Customers who wish to cancel an order should contact [email protected] as soon as possible.

We will attempt to stop an order before processing or shipment when operationally possible.

Once an order has been packed or transferred to a carrier, cancellation may no longer be possible, and the customer may need to use the applicable return procedure.

15. Texas Consumer Protection

This Policy is intended to operate consistently with applicable Texas and federal law.

The Texas Deceptive Trade Practices Act addresses false, misleading, and deceptive practices in consumer transactions, and the Texas Attorney General identifies the Act as a principal tool for protecting Texas consumers.

Nothing in this Policy is intended to exclude or waive a consumer right that applicable law does not permit a business to waive.

16. Policy Updates

The Boaz House may revise this Return and Refund Policy when necessary to reflect changes in products, procedures, business operations, or applicable legal requirements.

The latest version will be published on Stowella.site with its effective date.

17. Return and Refund Contact